1Select categoryRole-filtered
2Answer required contextQuestions + media
3Open private threadStaff routed
Bot · Support tickets
Give members a private support path without filling public channels.
One clean panel routes each request into a private Discord thread visible only to its creator, invited participants and the staff responsible for that category.
Role-aware routing
The right request reaches the right people.
Administrators define support categories, descriptions, required questions, up to five responsible staff roles and an optional minimum user role. Categories can also require one to four initial JPG, PNG or MP4 files before the private thread opens.
Responsible staff need a global moderator role plus one role assigned to the category. Discord administrators retain complete oversight.
Complete staff process
Responsibility stays visible from opening to archive.
Claim ownership
One staff member can claim the ticket, transfer the claim or release it while administrators retain oversight.
Invite participants
Authorized staff can add another member or specialist to the private thread and remove them before closure.
Member resolution
The creator can mark the issue resolved; staff can close when the support process is complete.
Satisfaction follow-up
The creator can rate the result after closure. No response after three days counts as satisfactory.
Staff Loyalty
Meaningful participation, ticket closure and satisfactory support can reward eligible staff under documented rules.
History stays in Discord
Closing locks and archives the private thread immediately. Messages and images remain in Discord instead of being copied into a second transcript database.
Easy navigation
My Tickets works for members and staff.
A private response with page buttons lists tickets by latest activity and identifies whether the viewer created the ticket or participated as staff. Active and archived threads remain reachable without exposing them in the public Support channel.
Closed-ticket metadata is retained for one year on Free, two on Core, five on Growth and ten on Scale; Founder has no automatic commercial cleanup. The full conversation remains in the archived Discord thread while Discord keeps it available.
OpenRegistration issueCreator
ClosedGuild claim reportStaff
ArchivedPrivate applicationCreator
Private, structured, searchable
Replace ad-hoc DMs with a support history your staff can operate.
The public channel remains clean while Discord handles private conversations and attachments.