Discord-first contact
Choose guild membership, help selecting a Luminox plan or technical support for an existing server. Every route continues in Discord, and you do not need technical knowledge to contact us.
Start in the right place
Choose one path and tell us the outcome you need. We will move the conversation into a private ticket whenever the details should not remain public.
I am evaluating Luminox
Tell us your guild size, the work your staff repeats and the first systems you want to improve. We will explain what fits, what does not and where Free is enough.
I need product support
Tell us what you clicked, what you expected and what Discord showed instead. Screenshots and private evidence can remain inside the Support ticket created for you.
I want to join Lumina
Learn how Lumina plays on Secura, what our community expects and how character verification connects a successful application to Discord access.
A simple Discord flow
Discord keeps the conversation close to the product and the community while private threads protect details that should not be posted publicly.
Use the help channel and choose the subject that best matches your question.
Describe the result you want or the exact step that is blocking you.
A Support ticket keeps your conversation, screenshots and invited participants together.
Receive a concrete answer, setup direction or the correct guild application path.
Help us help you
You do not need to diagnose the problem before contacting us. Send the context that changes the answer and leave out private credentials.
Share your guild size, current pain points and the two or three features you would introduce first.
Share the server, channel, panel or button, approximate time, expected result and visible error.
Share your main character, world, what you are looking for and any question about our rules or process.
Prefer to explore first?
Ready when you are
Start in Discord for product guidance, technical support or a conversation about Lumina.
Contact us in Discord
