Direction
Leader and Vice Leaders
Protect the long-term direction of Lumina, resolve the most important decisions and coordinate staff responsibility.
Guild · Leadership
Authority should make the guild easier to trust.
Lumina separates broad leadership from specialist responsibility so members know where to ask, staff know what they own and important decisions leave a clear record.
A visible responsibility map
Different roles. One standard.
Leadership should not make members navigate a hierarchy for every question. Each responsibility has a clear owner, while private Support remains available whenever a member is unsure where to ask.
Moderation
Trusted staff
Support members, review sensitive workflows and act where the guild has granted clear authority.
Specialists
Purpose-specific roles
Recruitment, treasury, support and other systems can require an additional role so access matches responsibility.
Members
The community itself
Members create the activities, reports, applications and feedback that give leadership something real to support.
How responsibility should feel
Clear enough to use. Human enough to approach.
Start with context
A decision should understand the people, evidence and history involved instead of reacting to one isolated message.
Make outcomes understandable
Members should know what happened, what standard applied and what next step is available when appropriate.
Keep important actions traceable
Discord logs and private threads preserve decisions without turning sensitive information into public spectacle.
Allow correction
Structured claims, disputes and staff workflows create room to revisit a decision when better information appears.
When a member needs help
Use the route that protects the conversation.
General questions can begin in the appropriate community channel. Registration problems, complaints, evidence and personal situations belong in the private Support system, where the responsible staff can answer without exposing the member.
01Choose the relevant support category02Explain the situation and include useful evidence03Continue inside the private ticket thread04Receive a clear resolution and archived record
A guild you can approach
Join a community where responsibility has a clear name.
Explore member life and the joining process before deciding whether Lumina matches what you want from a guild.